Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

Why is my card not working at point of sale using pin# ? (it works at ATM)

abee Member Posts: 4
card worked at point of sale machines prior to the wirecard debacle. On the first day that the money was made available the card worked and then, when tried again, on the same day, at the same store it did not work.. It has not worked at other stores since, either... I called customer service and got a mind numbing and maddening explanation which i am unable to duplicate as it made no sense. Is anyone else experiencing this or have an idea WHY this would happen? Works at ATM


  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @abee. Hi. Payoneer has enabled all activities. Due to the sudden increase in demand, the banks and financial system has imposed some limits. If you still need assistance with it, contact us via Customer Support or via Facebook/Twitter private message.

  • abee
    abee Member Posts: 4
    edited July 2020
    Hi Laura, what are these limits which have been imposed?. I believe it is absolutely necessary for the customer to know about it. Thank you for this truthful information. I seek to know what the limits are as it can be perilous for a customer who does not know when or if his or her card will work at a point of sale. At this juncture one would deem the card as "UNRELIABLE"... (it never had that issue before and i don't want to think this off Payoneer)

    Also, the agents on the phone should tell the truth. the one I had sought to educate me on the fact that she saw no transaction to which i was referring (duh, there WAS no transaction) and then, when that would not work she then sought to educate me on how debit and credit cards work, assuring me that my balance seemed sufficient so she could foresee no problem.s harumph.......