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Payoneer card didnt arrive

it is almost a month since i received the email about receiving the payoneer card "Your card will be shipped via regular mail. It should arrive between 16 Jul 2020 and 27 Jul 2020 " but i didnt get it , and i even went to the post to check if i got it there but i didnt get anything , when do i receive it ? i need help, the Customer ID is 35692670.