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My payment was not processed.

kadrleyn Member Posts: 7
My payment has not been processed for a long time from Payoneer.
The documents were said to be incomplete, I completed all the missing documents.
Finally,the customer representative I talked to in live chat on the wednesday said that my payment will be processed.
However, the payment has not been processed yet.
Customer representative (live chat)could not be reached for two days.

I don't understand why Payoneer is doing this?

Transaction ID 193416855