Made a purchase, it was cancelled before being charged, funds were still deducted from my card.

Dexter_prog
Member Posts: 53 ✭✭
I'm having a problem with my payoneer card. On July 8 I made a purchase in Amazon, it was canceled because items were not in stock and I got a full refund (actually, it was never charged, only the pre-authorization went through), but I can't see my money in my account. I'm missing 357 usd, and my balance dropped to 0. All these transactions are listed as "upcoming" and ironically there's a message saying " Transactions that have not affected your balance yet"...
It's been 48 hs, customer support doesn't reply. Amazon confirmed they aren't "holding" the authorization (as Nissim mentioned on facebook).
0
Comments
-
Still waiting, it's now been 4 business days
0 -
8 days, still waiting for someone to even reply
0 -
Hi, I’m facing the same issue. Did you get your refund?0
-
Hi, did you ever receive your refund? I see the transaction release date set for 10 days after the transaction was done.0

Categories
- 21.7K All Categories
- 2.6K Getting Started
- 13 Read Before Posting
- 2.5K Meet and Greet
- 16.2K Official Support Community
- 13 News and Announcements
- 2K Popular Questions and Tips
- 13.8K Ask The Community
- 129 Payoneer Mobile App
- 967 Industry Discussions
- 722 Freelancers
- 113 Affiliates
- 131 eCommerce and Online Selling
- 2.4K Local Communities
- 880 Payoneer in Bangladesh
- 370 Payoneer in India
- 1.1K Payoneer in Pakistan
- 12 Payoneer Mobilizers- Events and Meetups