Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

Made a purchase, it was cancelled before being charged, funds were still deducted from my card.

Dexter_prog Member Posts: 53 ✭✭

I'm having a problem with my payoneer card. On July 8 I made a purchase in Amazon, it was canceled because items were not in stock and I got a full refund (actually, it was never charged, only the pre-authorization went through), but I can't see my money in my account. I'm missing 357 usd, and my balance dropped to 0. All these transactions are listed as "upcoming" and ironically there's a message saying " Transactions that have not affected your balance yet"...

It's been 48 hs, customer support doesn't reply. Amazon confirmed they aren't "holding" the authorization (as Nissim mentioned on facebook).


  • Dexter_prog
    Dexter_prog Member Posts: 53 ✭✭

    Still waiting, it's now been 4 business days

  • Dexter_prog
    Dexter_prog Member Posts: 53 ✭✭

    8 days, still waiting for someone to even reply

  • Xing
    Xing Member Posts: 2
    Hi, I’m facing the same issue. Did you get your refund?
  • FacundoMgz
    FacundoMgz Member Posts: 2
    Hi, did you ever receive your refund? I see the transaction release date set for 10 days after the transaction was done.