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UPCOMING TRANSACTION PENDING!!!!!

Please anyone can help me here?I did not get my money it shows it is pending and upcoming transaction.It does not show on my balance.Still zero..This is the first time it happened in my payoneer account.Ive been receiving money for almost 5 months now.I didnt expect to be such complicated.Please tell me why my money is pending up to now?And please use this existing email if u wish to send me informations about payoneer.([email protected])I am looking forward to your immediate response and i hope u will resolve this matter (customer id#35798696)

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