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Urgent issue without a single response for weeks

Amr_Y
Amr_Y Member Posts: 14 ✭✭
in Ask The Community
Hello there,

I'm trying hard to link my account to Udacity but I can't! Every time I use the activation link (sent by Udacity) it says the session has expired. At Udacity side, it shows that my account is already linked, but no, nothing appears to me.

I've sent several tickets to support and they just give me useless autogenerated response emails. And I tried the mobile app, no autogenerated emails, but no human response yet too. Also, international free calls are not available to me. And, to make it even more complicated, your contact us page is not fully stable right now. All these listed conditions are really disrespectful. I expect you to answer me and solve this problem as soon as possible.

Thanks in advance
Amr Yasser

Comments

  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi there. The account is linked to Udacity already, but it was not approved yet. Please enter your Payoneer account and provide the front and backside from your national ID card.

  • Amr_Y
    Amr_Y Member Posts: 14 ✭✭
    Hi @LauraPayoneer
    Thanks for the quick response. Yes, I just got an email asking me to provide my national ID but it didn't require to provide the backside of it, and there was only image entry. Is that ok? If not, how can I update my submission?

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