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Account Blocked, Need Official Help

omor2252 Member Posts: 1
Customer id: 37610686

I mailed Payoneer but no replies yet. I have attached new document with the mail.

Problem: I'm new to Payoneer & Fiverr. I opened Payoneer Account On 5th May this year.
Then I upload ONLINE National ID card. I didn't know Payoneer Only supports Smart National ID card. (Back in May, I didn't have Smart NID card)
Then I connected my Fiverr account to Payoneer & withdraw money on 17th May.
Problem is, the transaction went under review & after almost one-month later, Payoneer blocked my account and returned money into my Fiverr account.

Because of Coronavirus issue, I couldn't get SMART NID as Bangladesh went lockdown. But from June, Govt offices started their activities and luckily, I have got Smart National ID card on June.
So now, I think I can reupload those information.

How can I do this?


  • Riyad249233
    Riyad249233 Member Posts: 19 ✭✭
    edited July 2020

    I can assure you that there's no one to help you. Good luck
    They stopped giving any support.