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How do I verify my Payoneer account with ID card?

tharindukw96
tharindukw96 Member Posts: 4 ✭
in Ask The Community
Hi,

This is related to the account verification. To verify my account, I have two options(Drivers license or passport). I'm from Sri Lanka and I don't have either passport or driver's license. The only thing I have is my government-issued ID card. I'm in big trouble because without verification, I can't withdraw money to my bank account. Could you please consider this matter and give me a solution.

Thank You!

Best Answer

Answers

  • tharindukw96
    tharindukw96 Member Posts: 4 ✭
    Thank You!
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @tharindukw96, yes you can provide your national ID, front and backside

  • tharindukw96
    tharindukw96 Member Posts: 4 ✭
    edited July 2020
    Thanks, @LauraPayoneer for your reply. I've submitted the national ID card front and backside on 14 Jul 2020.
    Could you please let me know, how many days it takes to verify my account?
  • Doufali
    Doufali Member Posts: 5 ✭
    I withdrew money from Payoneer on June 23, 2020 to my bank account. after 5 days of waiting i phoned the bank they informed me the transfer was rejected because my bank account information was wrong (i checked my Payoneer account on this and they were right, at instead of starting with Sn I had put Sp). Then I fixed the problem with my banking information and started waiting for the money to come back to my Payoneer account.



    Well, 24 business days have passed. I wrote to personalized service, tried to get information from the live chat but the agent told me the withdrawal was rejected on June 27, but she would not know when I would have to new to my account and should expect an email update that I did not receive. I need help.

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