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reorder card address verification

ayane Member Posts: 4
edited July 2020 in Ask The Community
Hello. I opened payoneer via Fiverr. I didn't receive my card for 3 months, so today i tried to reorder it, but now it asks me verify address and Provide Business Details.

I have uploaded my passport, but the address in it is in my native language handwritten, also my name is not on the same page. When i pay bills the address is not shown on them(also they are all in my native language).
Also i live currently not at my home, so i want to receive the card where i live and not in the address that is in my passport.

As for business details i am a freelancer and do not have web page.
Can someone please tell me how verify both?
Thank you in advance.


  • ayane
    ayane Member Posts: 4
    All solved. I asked my bank to give me official document that contains my place of residence. They even translated it in English.