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payment stuck in pending status even after verification has been completed way before. very unusual.

salomesalvi
salomesalvi Member Posts: 2 ✭
in Popular Questions and Tips
hello! my customer id is 36996488

just wondering why my payment is stuck in the pending/upcoming section. fenix international (sender) has sent me 2 payments, one has been stuck in a pending status and one has not even been received at all

this is the one stuck in pending:
Transaction ID
206227127

i usually get notifications immediately once fenix confirms payments, and none of them have ever been stuck in pending. i already emailed your support team but you haven't replied.

i have read that this happens when further verification of the source of income is needed. i have successfully completed the extra verification process weeks before. i checked my email as well and there isn't anything that would explain the pending status.

i have also read here that my account might have been tagged for violating the terms of service. i can assure you that i have not and can provide further proof of the legitimacy and legality of the sources of my payments.

right now there is $200 that is not reflecting in my account. this is a big deal to me so kindly have your personnel take a look at my account and explain this. thank you so much!

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