My account has been blocked why? how to delete the account,and apply a new one?

VishnutranscribemeVishnutranscribeme Member Posts: 2
My account has been blocked,they said i have vilated their policy but i have not done any thing wrong, this so unfair, i request you to have an enquiry on it.
how to delete this account and apply a new one?

Answers

  • LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 883 ✭✭✭✭✭✭✭

    Dear @Vishnutranscribeme, we understand your disappointment and apologize for any inconvenience that this may have caused you.

    Before an account is blocked, it undergoes a series of verification and it is usually caused due to a break in the terms and conditions of the services. The decision is based on an internal review placed by our security department and the reason is usually not disclosed. We are truly willing to help our customers succeed and it is not our intention to cause you any inconvenience or disrupt your business, however, we have an obligation to operate in accordance with our AML and regulatory requirements.

    If you have any other question you contact our support at any time. Our support is available via chat or email (https://payoneer.custhelp.com/app/Contact_us) by phone at 1-646-658-3695 or via our social media channels by sending a private message on Facebook or Twitter.

  • VishnutranscribemeVishnutranscribeme Member Posts: 2
    How to delete this account and create a new one?
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