Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

Why document verification is taking long time?

imatt Member Posts: 9
i have submitted my documents, and it's been one month, my documents are still pending. if i send amount from fiverr will i be able to receive funds even when documents are not approved yet.


  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @imatt. Your account is active and ready to start receiving payments.

    Any documents you submitted will only go into review once there is activity on the account.

  • imatt
    imatt Member Posts: 9
    edited July 2020
    why i am not able to renew USD card? @LauraPayoneer
  • imatt
    imatt Member Posts: 9
    Hi @LauraPayoneer so i transferred my balance from fiverr to payoneer as you said my account was ready to receive payments, then why it's showing payment pending for the amount which i transferred.