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My payment is not proceed yet and 5 days gone.

Neuman
Neuman Member Posts: 3
Hi there,

Is there any Payoneer official resource who can help me?

This is my first-time payment from Upwork to Payoneer. Last time I received payment within an hour from Fiverr. Right now on my Payoneer account payment showing in (Upcoming section).

How long it takes to be done?

I approached your Customer support, every time they are saying wait 24 hours,
How many times I have to wait more 24 hours?

If any problem, please let me know.

Thanks

Comments

  • Jeffery
    Jeffery Member Posts: 2
    I have a payment pending for over 48hrs. The transaction ID is 207567453. I dont know what is going on. I haven't been contacted by Payoneer via email.
  • anabanany
    anabanany Member Posts: 3
    Same with mine, an upcoming transaction that is pending for more than 2 business days? What is happening, I can't even connect to a customer support? Transaction ID 207593330
  • Neuman
    Neuman Member Posts: 3
    edited July 2020
    Hi,
    Just approved the payment, And now I am able to withdraw.
    But still not clear why this happening? and why it takes almost 5 days.?
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @Neuman Hello,

    Please be advised that every payment that comes into Payoneer is subject to a review by our payments team. If our department needs further information from you, you will need to provide requested information in a timely manner. Usually they can take anywhere from 3 to 5 business days for them to review any documents. Once that is done, you will be notified via email about the status of the payment.

    Thank you.

This discussion has been closed.