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Payoneer won't verify my address they rejected my ID

Perlnova Member Posts: 5
I created my account through Fiverr and i got asked to verify my ID and my address and i sent my ID for both giving that my ID does include the address that i'm trying to verify but my ID got approved and my address got rejected i don't know why.
also i did use a different address when i created the account then i updated it through the profile settings, the reason i did that is because i didn't know that you could use a different address for shipping the card because i want it shipped to different house that i'm staying in temporarily.
thanks you in advance.


  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @Pearlnova Hello,

    You need to submit a proof of residence that contains the address you registered on Payoneer, that under your name. This can be a utility bill, rental agreement, or bank statement.

    Thank you.

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