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Received a Payment from Fiverr pending from may 2020!!

Irfanuzzaman Member Posts: 1
Hello, I have requested balance transfer from Fiverr at May 4, 2020! But its still showing pending after 2.5 month!!
Please see The below Screen shot for ref:

While today I have requested the same from upwork it has loaded wihtin few minit! what is the solution?