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My account got blocked for no reason

Perlnova Member Posts: 5
i applied for a fiverr revenue card the created my account, i had some trouble verify my address so i contracted support via live chat and sent them my document one day later my account got blocked and all i got is an email saying :
Thank you for your interest in Payoneer’s global payment platform. Unfortunately, we do not currently offer the service that you applied for in your country of residence.
and im pretty sure the service is available in my country because my friend uses it what do i do please help