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Help I can't log into my account!

suzanneleakey
suzanneleakey Member Posts: 1 ✭
in Ask The Community
I have had a Payoneer account for a while now. I can't log into it. When I click on Forgot password the recovery mobile phone number is wrong and not mine. When I chose the email option, I click on reset and the same thing happens over again. I have been trying to get into my account for about 3 days now. I only have one more try before being locked out. I sent an email to customer service and it just sent me a page with tips that did not seem to cover my issues. This is driving me crazy. I need answers. Can someone PLEASE help me?
Thanks
~Suzanne

Comments

  • ndanatsei
    ndanatsei Member Posts: 1 ✭
    I have the same problem and am told to click forgot log in which I do and keeps asking for my log in details. Very frustration. to join live chat i need to log in.
  • Valentino_Payoneer
    Valentino_Payoneer Member, Administrator, Moderator Posts: 172 ✭✭✭✭✭✭

    It can be a browser tech issue as well. Please try to do troubleshooting:

    • Clear your browser cache and cookies

    • Use another browser

    • Use the Private Browsing feature of your browser

    If the issue will not be resolved please contact customer care for further assistance.

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