Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

Withdrawal rejected by the bank but the money is still not on my Payoneer Acoount after 14 days.

Doufali Member Posts: 5
I withdrew money from Payoneer on June 23, 2020 to my bank account. after 5 days of waiting i phoned the bank they informed me the transfer was rejected because my bank account information was wrong (i checked my Payoneer account on this and they were right, at instead of starting with Sn I had put Sp). Then I fixed the problem with my banking information and started waiting for the money to come back to my Payoneer account.

Well, 24 business days have passed. I wrote to personalized service, tried to get information from the live chat but the agent told me the withdrawal was rejected on June 27, but she would not know when I would have to new to my account and should expect an email update that I did not receive. I need help.