Change my billing country

Hi, I have moved from Russia to the Netherlands, and I have made the request via contact form providing my proof of residence. I have received an auto-reply from no-reply address asking to send you the required documents. What should I do? Where do I need to send the documents?

Client number: 18615976
Reference number: 200729-013115

Comments

  • SaoriSakaguchiSaoriSakaguchi Member Posts: 1
    Hi, I have moved from Russia to the Netherlands, and I have made the request via contact form providing my proof of residence. I have received an auto-reply from no-reply address asking to send you the required documents. What should I do? Where do I need to send the documents?

    Client number: 18615976
    Reference number: 200729-013115
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @SaoriSakaguchi Hello,

    We do apologize for the delay in response time. Unfortunately, we do not handle these cases via social media platforms likes the forums. You will need to get in contact with our support center via phones or chats for immediate assistance.

    If you leave an email you will need to wait 3 to 5 business days for a response time.
    We do apologize:

    https://payoneer.custhelp.com/app/Contact_us

    Thank you.

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