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Do Payoneer ask for personal data by mail?

FedeHG Member Posts: 1
edited July 2020 in Ask The Community
Seems to be that my account has been blocked because someone tried to use it in the UK without my autorization.
I received an email asking for my full name, address and ID number in order to send me a new card.
Is that normal? The email address seems to be right ([email protected]) but I can't understand why Payoneer would ask me for information they already have.
Should I answer or could it be a case of phishing?
Thanks a lot!