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Payoneer card shipment

Kakhramon Member Posts: 5
I have ordered Payoneer card in about June 12th and it was estimated to arrive in July 22th. It is now 1st Augest. And I am leaving my location in Monday. By the way I am in Uzbekistan. The card has still not arrived.
I have no balance in my Payoneer account. 0.0USD. Is this the problem? Do I need to have money in account in order for the card to be shipped.