Looks like pioneer steal my money.

29329992932999 Member Posts: 1
edited August 1 in Ask The Community
Hi!
6 Jul 2020 Payoneer charged 2,400.00 USD from my acoount with comment: " Payoneer - manual charge" (Transaction ID 4366182593600389)
I asked support about this situation, but they replayed my that everythyng is OK an they refund me my money. Nevertheless this money still has not returned to my account. I d like to know:
1) why does Payoneer charge 2,400.00 USD from my acoount ?
2) When will Payoneer return 2,400.00 USD to my acoount
3) Why did support lie to me?

I hope we can return my money...
My Customer ID 26529300
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