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No support from real people in email and live chat.

cfe
cfe Member Posts: 1 ✭
in Ask The Community
Hello.

When contacting live chat it always gets cancelled automatically (found that chat is for special accounts only).

When contacting through https://payoneer.custhelp.com/app/Contact_us -> Send Message. It always sends automated reply from <[email protected]> with incorrect information. "My Requests" shows empty list, but I sent multiple requests in previous days.

I think it could be some bug in support system. Please help

Comments

  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Dear @cfe, the live chat option is subject to eligibility and availability. You need to check the available options on your account. Our support is available via chat or email (https://payoneer.custhelp.com/app/Contact_us) by phone at 1-646-658-3695 or via our social media channels by sending a private message on Facebook or Twitter.

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