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Account not approved

Asimkhan18 Member Posts: 1
My account has not been verified its more than 5 days nor I have not received any mail about its status I have provided everything in the verification center. Customer id: 39167451
And I am not getting any answers from customers to support either. and I am receiving This Message From Fiverr When I click on withdraw ( It looks like you've already submitted your Payoneer application.
Please contact our Customer Support department for more details. )
Kindly resolve this issue.


  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @Asimkhan18, we see that there are open requests on your account for documents. So please enter your account and provide it as soon as possible.

  • bushraarif76
    bushraarif76 Member Posts: 1
    hi sir i apply for payoneer card 29 Jul 2020 and i update all legal information i received mail from payoneer 29 Jul to update govt issue copy i update my ID card then i received mail from 3 august
    A government-issued photo ID issued in the past 12 months and stating your name and the address on your application
    A copy of your recent utility bill (no older than 3 months) specifying your name and the exact address. (Examples of utility bills we accept are gas, water, electricity, landline phone, internet, cable, etc.).
    A bank statement (no older than 3 months) verifying your name and the address.
    A copy of your complete rental agreement stating your name and address, and a utility bill in the landlord's name.
    but yet all requirements cannot fulfill me and i already update my id card payoneer cannot excepted the i choose other legal document and i update for my domicile but still my account cannot be approval what can i do for approval my account please help me to approval my account
    thank you for these kindness ,
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @bushraarif76. We advise you to provide exactly the documents requested by our approval department. If you need further assistance, it is always recommended to contact our Customer Support department - via the link or sending a private message via Facebook/Twitter.

  • Saandaa
    Saandaa Member Posts: 1
    Hello, I am Saandaa and my Customer ID is 39256466. I have applied for Payoneer account on Aug 8th and my account is not approved yet. I have not received any e-mail from payoneer requesting for additional information, except an e-mail requiring e-mail confirmation, which was duly completed. Now please let me know the status of my application. It has passed 7 business days already and i wish to hear from you as soon as possible. Thank you.

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @Saandaa Hello,
    Our records show that your account is approved.

    Have a nice day.

This discussion has been closed.