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Unable to signin and reset password

Shahruqkhan Member Posts: 1
My customer id is 39188691, I am unable to sign in my account and unable to reset password through forgot password when they send me mail to reset password it show message like "YOUR ACCOUNT ACCESS APPEARS TO BE RESTRICTED" why i don't know please resolve my problem and when i can't login so am unable to use LIVE CHAT to resolve my problem please look into it.