Account blocked. Contact us.

Hello Payoneer Community,

Hope you are doing well, Few months ago I got a problem when i was trying to log in to my Payoneer account, I got a message says: Account Blocked contact us. When i contacted the customer support on the phone call they says that my funds will be frozen for three months andy it will be available for withdraw after 04/08/2020, Today I tried to log in to my account but still the same problem I can't get my funds!!

Could someone help me to solve my problem?

Note: I'm working as a freelancer on Upwork & Fiverr.
Note: I have a screenshots of the email and recorded audio of the call with Payoneer.

Comments

  • khabisakhabisa Member Posts: 1
    أحاول تسجيل الدخول إلى حساب Payoneer الخاص بي ، تلقيت رسالة تقول: الحساب محظور اتصل بنا. عندما اتصلت بدعم العملاء على المكالمة ا
    ولكن لا تزال نفس المشكلة

    هل يمكن لأحد أن يساعدني في حل مشكلتي؟
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,962 ✭✭✭✭✭✭✭

    @emadalmalfouh Hello,

    We do apologize for the delay in response time.
    Unfortunately, you will need to contact our support center for further assistance on this matter:
    https://payoneer.custhelp.com/app/Contact_us

    Thank you.

This discussion has been closed.