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Withdraw money from a blocked account

smeunus Member Posts: 2
edited August 2020 in Ask The Community
I made a withdrawal on 8th July. Got a mail on 15th July that it's canceled and the money will be returned to my account.
The money wasn't returned to my account. The amount is $1340.

On 29th July, I got a mail that my account is blocked and I'll no longer able to use this account.

I've talked with the support a couple of times. They said the security team is investigating this issue.
It has been one month. I don't even know what's it issue with my account and when I'll be able to withdraw my remaining balance.

Can anyone give me an update?
Last support agent give me this reference number: 200716018191


  • Valentino_Payoneer
    Valentino_Payoneer Member, Administrator, Moderator Posts: 172 ✭✭✭✭✭✭

    Thank you for the message. Please kindly note, that we can see that this issue is under review with relevant department. We advise you to wait for an update via email. Thank you for your understanding.

This discussion has been closed.