misunderstanding review "line of business is not eligible"

Hi, I am freelancer and my business type is Programming & tech support. Payoneer verified my ID successfully but after 2nd payment receive from client they hold me on review and ask to describe my line of business. I send all requested details also send URL of my freelancer.com profile link. after many days review they send email and said "line of business is not eligible", also told me "Reason for ineligibility: The sale of goods to consumers through an online shop and/or marketplace is not supported under our Terms & Conditions."

As I said above I am freelancer and deliver my programming and tech services to my clients. NOT SALE ANY GOODS TO CONSUMERS.
My business fall in supported business category list under their Terms & Conditions.

So reviewed is totally misunderstanding, Kindly review again, I can send any detail if you need more.

waiting for you kind response.

Customer ID 14621796

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