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OK I AM DONE WITH PAYONEER NO ONE HELPING ME!

TALHASAFDAR
TALHASAFDAR Member Posts: 12 ✭✭
in Ask The Community
such a shameful act for you! you are not clearing my funds its been 3 days already such a bad services of yours i think you take care of your customers but you are such a worst company i ever trusted!

Comments

  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @TALHASAFDAR. We checked your account and we can see that our approval department needs a better copy from your ID card. Please enter your Payoneer account and provide the front and backside from your ID card. Once you do it, please contact our Support Center or to our social media channels by sending a private message on Facebook or Twitter.

  • TALHASAFDAR
    TALHASAFDAR Member Posts: 12 ✭✭
    @LauraPayoneer ok i can send it to you but can you please reopen verification portal?
  • TALHASAFDAR
    TALHASAFDAR Member Posts: 12 ✭✭
    @@LauraPayoneer i just sent it to you can you please now approve my payment
  • EmyPayoneer
    EmyPayoneer Member, Administrator, Moderator Posts: 262 ✭✭✭✭✭✭
    Hi @TALHASAFDAR. We can see that you are sending the same document. Please note that we cannot accept black and white documents. Please send a properly picture for your ID card.
  • TALHASAFDAR
    TALHASAFDAR Member Posts: 12 ✭✭
    My bad i am sending you another one
  • TALHASAFDAR
    TALHASAFDAR Member Posts: 12 ✭✭
    @pls reopen verification portal!
  • TALHASAFDAR
    TALHASAFDAR Member Posts: 12 ✭✭
    @LauraPayoneer pls reopen verification portal so i can sent you coloured image!
  • TALHASAFDAR
    TALHASAFDAR Member Posts: 12 ✭✭
    anyone you are again not replying!
  • TALHASAFDAR
    TALHASAFDAR Member Posts: 12 ✭✭
    @LauraPayoneer can you tell me how much i have to wait ?
  • TALHASAFDAR
    TALHASAFDAR Member Posts: 12 ✭✭
    @LauraPayonee @EmyPayoneer thnx for your support now i am facing problem regarding withdrawl from bank!
  • engrjoserafael
    engrjoserafael Member Posts: 2 ✭
    edited August 2020
    I just came from my bank, showing the proof of payment. They cannot trace the transaction because they need to know which bank where the transaction processed. My previous transactions were through Earthport, but my latest transaction, where from? The bank knew the previous transactions because they knew Earthport, which is tied-up to my bank. May I know what bank processed my transaction? My bank needs to know which bank is Payoneer tied-up here in the Philippines.

    I've been waiting for 6 days already.
  • engrjoserafael
    engrjoserafael Member Posts: 2 ✭
    I just came from my bank, showing the proof of payment. They cannot trace the transaction because they need to know which bank where the transaction processed. My previous transactions were through Earthport, but my latest transaction, where from? The bank knew the previous transactions because they knew Earthport, which is tied-up to my bank. May I know what bank processed my transaction? My bank needs to know which bank is Payoneer tied-up here in the Philippines.

    I've been waiting for 6 days already.
  • engrjoserafael
    engrjoserafael Member Posts: 2 ✭
    @EdwinPayoneer I just came from my bank, showing the proof of payment. They cannot trace the transaction because they need to know which bank where the transaction processed. My previous transactions were through Earthport, but my latest transaction, where from? The bank knew the previous transactions because they knew Earthport, which is tied-up to my bank. May I know what bank processed my transaction? My bank needs to know which bank is Payoneer tied-up here in the Philippines.

    I've been waiting for 6 days already.
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @engrjoserafael Hello,

    If our department has provided you with a proof of payment and your bank was not able to locate the funds still, you will need to reply back to the email they sent you with the exact information that your bank told you. Once you do, our department will initiated a trace to locate the funds and have them processed. Keep in mind though that this does take some time and timeframes vary case by case.

    Thank you.

This discussion has been closed.

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