The order is cancelled but my card get charged?

XingXing Member Posts: 2
Hi,

I'm a Chinese Payoneer user. Last week, I ordered 2 iPhone from Apple Chinese online store. After I made a payment, I realized that the shipping address was wrong. I cancelled the order as soon as possible. Then the transaction kept pending state until today. My card is charged. Why? Can I get the money back? Who should I consult?

Comments

  • Valentino_PayoneerValentino_Payoneer Administrator, Moderator, Members Posts: 115 ✭✭✭✭✭✭

    We understand that you have cancelled the order but the card was charged. First, you need to verify with the merchant if the transaction was cancelled and a refund was issued by the merchant. Usually refund time takes around 5-7 business days. If the refund will not be received in that time frame, the best thing to do is to contact customer care.

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