Forgot security question -> account locked

I forgot my security question, which lead to my account locked. I tried to reset my password as written in here https://payoneer.custhelp.com/app/answers/detail/a_id/7311/~/how-can-i-reset-my-security-questions

But after click the link in the email it said that "It looks like you didn’t finish signing up. Go to the signup page and reenter your details."

I tried to as customer support but it required me to login so I don't know where to ask and get support! Please help I need my fund ASAP :((
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