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Forgot security question -> account locked

I forgot my security question, which lead to my account locked. I tried to reset my password as written in here

But after click the link in the email it said that "It looks like you didn’t finish signing up. Go to the signup page and reenter your details."

I tried to as customer support but it required me to login so I don't know where to ask and get support! Please help I need my fund ASAP :((