address verification issue

TreexyTreexy Member Posts: 2
Hello,

I have a problem trying to verify my address on my payoneer account. The first time, I sent my national ID card showing my name and my current address but they replied me that the document is too old so I sent a residence certificate to proof that I' m always living in that same address but it is not acceptable again. I'm living with my parents so all the utility bills and the rental agreement are on my mother's behalf. I want to know if these utility bills or rental agreement are acceptable to proof my current address even though they are on my mother's behalf?

Thanks in advance.

Comments

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @Treexy Hello,

    You will have to submit the rental agreement as well as a picture of your mother's government issued photo ID to verify the relationship. You will need to contact our support center to proceed with this request:
    https://payoneer.custhelp.com/app/Contact_us

    Thank you and have a nice day.

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