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Problem with my account verification center

chedo Member Posts: 17 ✭✭

Hello to Payonner. If I'm contacting you, it's because I have a problem with my account verification center. I received an email, saying that I must submit a new bank document in order to validate my account. But as soon as I log into my payoneer account to submit the document in question, I don't see any requests for any reported documents. I see "No open requirements". What's the problem ? my client id is: 38892897 thank you in advance for your help.


  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @chedo Hello,

    Our records show that your account is already approved.

    Thank you

  • EmyPayoneer
    EmyPayoneer Member, Administrator, Moderator Posts: 262 ✭✭✭✭✭✭

    Hello @chedo,

    I can see that your account is approved and there is no opened requirements on Verification Center.

    We just replied to your email regarding your request.

    Best regards :)

This discussion has been closed.