Want to change payoneer account name or want to re-open my account.

Recently my account name has been changed just removed "MD." from the beginning of my name. I have all legal documents like public notary, newspaper, educational certificate name changing approval, etc.

Now I want to update my name in Payoneer or re-open the Payoneer account. I don't know which option is right for me. That's sent a message to support but they are continuously sending an automatic reply. Can't get a proper solution. Also tried to call Payoneer but they said can't give me support for my account. (What the hell is there). I need support about very critical thing but they said can't give me support. Even there is no option for live chat. I'm really very upset about Payoneer support.

Anyway, I can't found any option to close my current account and create a new or re-open account through the corrected name.
Here's another question included with this. If I create or re-open a Payoneer account. Will it make any problem in the future like there was a previous account or I created 2 accounts from the same address or IP or device etc.

What's the legal and valid way of it?

Answers

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,969 ✭✭✭✭✭✭✭

    @naiemofficial Hello,

    At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. In a recent review of your account, we noticed that some of your activity has gone against our Terms and Conditions.
    As a regulated financial services business, we are required to stop offering our services in these circumstances, therefore you cannot use our services anymore.
    We advise that you do not send any additional payments to your account, as they will be declined.

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