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Want to change payoneer account name or want to re-open my account.

naiemofficial Member Posts: 2
edited August 2020 in Ask The Community
Recently my name has been changed just removed "MD." from the beginning of my name. I have all legal documents like public notary, newspaper, educational certificate name changing approval, etc.

Now I want to update my name in Payoneer or re-open the Payoneer account. I don't know which option is right for me. That's why I sent a message to support but they are continuously sending an automatic reply. Can't get a proper solution. Also tried to call Payoneer but they said can't give me support for my account. (What the hell is there). I need support about a very critical thing but they said can't give me support. Even there is no option for live chat. I'm really very upset about Payoneer support.

Anyway, I can't found any option to close my current account and create a new or re-open account through the corrected name.
Here's another question included with this. If I create or re-open a Payoneer account. Will it make any problem in the future like there was a previous account or I created 2 accounts from the same address or IP or device etc.

What's the legal and valid way of it?


  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hey @naiemofficial , it seems that this account is closed. You will need to contact the Customer Support directly in order to get more information about the status of this account, as we do not have all the tools to assist with such cases here.

This discussion has been closed.