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Mastercard still pending since 07 August

Henfs Member Posts: 1
edited August 2020 in Ask The Community
I ordered a mastercard almost 2 weeks ago. I received an email message that it would take 3 business days to get a response, but It's still pending.

I also tried the support and received a message that in 2 business days you would contact me. No answer. Cannot use the chat either, it's always busy.

I would like to know, when I will have a response?
Thank you!


  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @Henfs Hello,

    Please be advised that your account is under review by our department. We still have no update on the card order. The moment we, you will be notified via email.

    Kindly wait for this update.

    Thank you.

This discussion has been closed.