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VahanM Member Posts: 2
I have currently 3 payments on the pending stage already 10 days. The reason is the requested additional documents. During these days I`ve sent a bunch of documents but all my 3 upcoming payments have been declined. My clients have re-done the payments the second time and they are on pending again. I want to mention that all documents that I sent were reviewed by Payoneer Support Team then I`ve provided docs to Payment Verification Center. I don`t know what is the reason for making such difficulties. I was contacting with Payoneer Support Team every day and nobody could solve the issues. Yesterday I`ve been told that the reason for declining is that the docs I`ve provided were blurring. I`ve sent the same docs to the Support Team and asked if the docs are blurring on their end too and they said that the quality is good. Craziness. The Support Team reported their Payment Verification Center and told me to wait again 24 hours and I`ll receive an email, but as always I didn`t receive any email.


  • Valentino_Payoneer
    Valentino_Payoneer Member, Administrator, Moderator Posts: 172 ✭✭✭✭✭✭

    Thank you for your message. As a regulated US company and online service, Payoneer must comply with the rules and regulations imposed by the US government, MasterCard®, and our banks. In doing so, Payoneer account holders may be required to submit specific documentation that will assist us in ensuring the safety and security of all transactions done via Payoneer.

    The review process may take several business days in some cases due to complexity of the process. We hope for your understanding and patience.