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Why can't I request my card?

Hello, I recently received my first payment through the payoneer platform, so I started to request the prepaid card, since the amount was greater than the required amount of 30 dollars or its equivalent; however the page does not allow me to request the card; Is it possible that she does not give me the option, because I received the amount in euros? I am looking forward to your response.

I sent the question to the attention center, and they answered me automatically, which does not answer my question.

The money was received by GlobalPaymentService in EUR