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Card Approval is Pending and Verification of Document Taking Time

9th August, I tried to re-issue card as my card will expire in June 2020.
Due to new shipping address, Payoneer asked docs to send for verification.
I have sent the govt. issued photo id for verification.
The card request is still pending for approval. Already a week is gone.
I can't withdraw my money also.
I need to know the reason of this delay from any Payoneer official.

I need to get my card fast. Please, someone help me to resolve this issue.


  • Valentino_Payoneer
    Valentino_Payoneer Member, Administrator, Moderator Posts: 172 ✭✭✭✭✭✭

    In such cases it is needed to contact customer care directly to resolve this issue.
    Please click here to message Customer Care. Feel free to contact us on Twitter or Facebook.

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