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'One or more of the details you entered are incorrect. Please try again'

Efan
Efan Member Posts: 1 ✭
in Ask The Community
why, I can't add a new bank account for withdrawal, it always appears' One or more of the details you entered are incorrect. Please try again. ', I have checked all the details that need to be filled in, nothing is wrong, why? and because of this my account was locked for a while
please help

Comments

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @Efan Hello,

    Our records show that your entering the wrong date of birth upon doing a withdrawal. Please contact our support center and provide them with a clear picture of your ID and an explanation as to the date of birth mismatch.
    https://payoneer.custhelp.com/app/Contact_us

    Thank you.

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