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Can't use request a payment, my account still stuck in submitted document progress, any help?

Laurentz Member Posts: 3
I want to receive payment from my client (company)

My company client insists me to use request payment in Payoneer but I can't do that because there is no approved/enabled menu in my Payoneer like their video tutorial shown.
They don't want to pay if not via Payoneer? Any suggestion?

Thanks in advance. :)