Upcoming transactions Transactions that have not affected your balance yet

opalgrpt

its been 10 days now! it keep saying upcoming transaction pending, however our payment gateway said its completed, also I keep getting email asking me to provide website where it mention my first name and last.but Im not the owner of the website I'm just a freelancer working for him. since I wasn't aware this could happen to Payonner, I could have try other option. now I'm stuck what to do, please advise

LauraPayoneer

Hey! We see our payment department requested further information in order to approve the payment. Please wait 3-5 business days for their review and update via email about the payment status.