Haven't received refund from my load

Ran_THRan_TH Member Posts: 9

So I declined my own load a week ago but I haven't get my refund yet. I already charged $20 from my bank account for this purpose and the money haven't return to my bank.

 

My payment transaction ID was 6673339

 

If you can help me or giving any hints then that would be very appreciated.

Comments

  • MelisaMelisa Community Manager Administrator Posts: 1,711 ✭✭✭✭✭✭✭

    Hi!

    As per your request, the payment has been cancelled.

    Please contact Customer Support so they can provide you with a transaction ID to locate the funds in your bank account.

    Melisa

    Payoneer Director of Community 

     

  • Ran_THRan_TH Member Posts: 9
    edited May 2013

    Hello,

    It's been like 5 days since I e-mailed support but no reply from them.

     

    And I haven't received my refund yet to my bank account.

  • NissimNissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭

    It takes up to 4 business days for e-mails to be reviewed. For immediate support we provide telephone and live chat assistance.

  • Ran_THRan_TH Member Posts: 9

    Hello Nissim, thanks for the answer.

    Support just replied my e-mail and they are forwarding it to Payment department to investigate. Hope it won't take a long time.

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