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Why my payoneer account not approved yet

I created my account on August 25th. I filled in all the information requested by the payoneer completely and accurately. I have completed all the verification processes, but my account is still not confirmed, so I cannot receive the urgent payments I need. I wrote to your support department over and over but still hasn't responded. I don't know what to do and I was a victim. Please help. My customer ID is 39605921.