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Payoneer Card Expired

esefadaka
esefadaka Member Posts: 2 ✭
in Ask The Community
Hello I have sent message to customer support to remove my expired MasterCard card but I'm not getting any response. I can't do anything on my account because any money going in will stay on the card which is useless. Please I how do I remove the card myself since Payoneer is taking ages to answer me.i have tried their Twitter handle, I only got an explanation with no solution. I called phone, said its not available I should contact support. I've exhausted all my options. I just need the card out so I can work with my USD balance My account is Customer ID: 22380377

Comments

  • EmyPayoneer
    EmyPayoneer Member, Administrator, Moderator Posts: 262 ✭✭✭✭✭✭
    edited September 2020

    Hello @esefadaka

    We are sorry to hear that you still have not received assistance for your request.

    We have expanded your account so that you have the updated method of payment which is a USD currency balance without the card. You can receive payments to your Payoneer account the same way you did in the past.

    Our service allows you to withdraw funds from Payoneer to your bank from any of the currency balances available on your online account. This can be done at any time once you have attained the minimum balance amount to initiate a withdraw request.

    Regards! :)

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