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Why Payoneer Support ignore me?

Hello My ref number is: 34318309

1- Live chat is disabled for me in the contact us page and when i get the direct link from google and try to connect i get message that chat canceled go to support center.
2- When i send you an Email i got a automatic Message don't clarify my problem (i sent like 5 Emails with the same Automatic Message)
3-Yesterday i Asked the community, Admin reply that live chat is working normal please call us.
4-Today i called you and The Automatic voice reply told me to write my ref number, I Write it then the Automatic answer was: "Sorry we Can't answer you for this ref number please go to support center.

What's the problem with my account, and how can i connect with any agent to help me in my account problems!!!!!!!!!