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I received different amount than what Payoneer shown


I'm a Payoneer user from Egypt.

My local bank is linked with Payoneer in USD Currency.

I've requested to withdrawal 845$ from my Payoneer account.

The fees is 2 % so: 845 - 16.9 = 828.10 $

I've only got 804.10$ so there's 24$ more deducted from the amount without any reason.

I've contacted my bank and asked about that but they confirmed there's no any fees deducted by their side.

Also I've contacted Payoneer via chat & phone but they have no any clear answer for me towards that !

Someone have such experience ?