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Address verification for card delivery

7bee Member Posts: 1
Good morning, first time here on the forum. I doubt that I was unable to resolve via email directly with Payoneer and I thought that here someone could help me.
I recently placed my order for the prepaid card in Euro but when confirming the address he asked me to send a document that showed my name and my address.
It turns out that here in Brazil there is no such document and as I live on rent with my parents I still don't have any property in my name. Does anyone know how I can be solved this in some way?