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Payoneer Card Pending Approval


My Payoneer id is 4006619,

My new card was supposed to be arrive on 1st April but I didn't received the card. So I applied for duplicated card. payoneer asked for residential address proof, which I have already submitted more than two weeks ago.

Since that no card dispatched to me and still the status appearing in my card as " pending approval".

It has been spent months in this cumbersome and useless process and I am waiting for the card arrival.

Please help and resolve the issue


  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hey there, the card was not issued. You need to provide relevant proof of residence.

    Acceptable forms of proof of residence are government-issued ID with your name and this address (issued in the last 12 months), a copy of a recent bank statement, or a copy of a recent utility bill (within the past 3 months) that has your name and this address (examples of utility bills we accept are gas, water, electric, phone, cable bill, etc.); unfortunately we cannot accept mobile phone bills, credit card or visa or stamps in your passport as a proof of residence.

    *If you are renting and do not have any utility bills under your name, please provide us with a copy of your rental agreement and a copy of a utility bill under the owner's name.

  • sooper1975
    sooper1975 Member Posts: 6
    Hey Laura!

    Thanks for your prompt response. I have submitted my Govt Issue ID with name and address. Additionally I have also attached Bank statement both are confirming my address.

    Please process it at the earliest.

  • TaniaBegom
    TaniaBegom Member Posts: 2
    Please help my account Approved process
  • sooper1975
    sooper1975 Member Posts: 6
    I have uploaded the docs as required but again not pass through. What is going on, I am using this address since last many years and the same is given on Payoneer Since last many years.

    Why Payoneer verification struck me?

    I am uploading valid proves again and again no response?

    I have neither any objection detail or what is criteria?

    please tell me what is the issue?
  • AlexS134
    AlexS134 Member Posts: 1
    Hello there, my customer ID 31396609
    Recently I ordered a prepaid card and just realized that I messed up with the address verification document. ( just added a wrong one)
    Now, I have the right one. How long does it approximately could take to start the verification procedure again?
    Thanks in advance.
  • miljenium
    miljenium Member Posts: 2

    My Customer ID is 36435477

    My address verification document is Approved but on my Payoneer Cards it still says that card is "Pending approval". I don't have anything else to submit on my account

    Please help and resolve the issue