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payoneer deprives me of the right of access to my funds without valid reasons

Hello, is this a joke? I have been waiting for my card for more than four months, which never arrives, I recommend, it does not happen. Do you think that amuses me? Do you know what your company has done to mine by keeping my funds and not delivering the card to me?
I have already sent all the necessary information for a shipment by dhl. If you are unable to do so, let me know so I can take some drastic action as I am so sick of this games.